Support

You may contact our friendly Support Desk by phone on 1300 123 873 or alternatively you may email support@voiceprintdata.com.au.

Our Support Coordinator will book your support request and allocate you with a ticket number. This will ensure your support request is handled in a timely manner and be your reference for the life of the support request.

You may also log your request by using our online form below.

Log a Support Request

 

 

Please note that your request will be submitted to the support queue, a support ticket will be generated and sent to you.

Support response times are dependent on your specific Service Level agreement. The standard targeted response times are as per the Express SLA.

Other Support Service Level options available to our customers are Executive &  Enterprise.

TeamViewer Remote Support Tool

TeamViewer full version - Windows

This recommended download can establish connections as well as wait for incoming connections – one convenient solution for everything.

Download Windows Version

TeamViewer full version - Mac

This recommended download can establish connections as well as wait for incoming connections – one convenient solution for everything.

Download Mac Version

Speed Test Tool

Speed Test Live Office

Use the Voice Print & Data Speed Test to measure your network’s upload and download speeds.

Things you should do before testing your speed:

  • Stop running all video and music streaming services
  • Connect your laptop or computer directly to the router using an ethernet cable
  • Disconnect from any Virtual Private Network (VPN) connections

Things that can affect your test results:

  • Watching online videos during testing
  • Network traffic/congestion
  • The speed of your computer
  • Poor signal from Wireless Access Point
Test Your Connection