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Mitel Voice Solutions

Voice Print & Data and Mitel offers customised communications solutions to our customers. Start a conversation with a Voice Print & Data consultant who can get to know you and your unique business challenges and determine how we can help.

Mitel is a business grade hosted telephony solution. Eliminating the need for high capital expenditure and costly upgrade cycles.

Communications are a vital part of todays business landscape, with so many lines of communication, the features sets must be aligned with your business. Mitel is a highly scalable phone system, with the ability to grow from 10 to 1000 users in just 24 hours.

Mitel is capable of establishing an efficient environment for your organisation. With the addition of many features that allows you to integrate to other geographical company locations, centralising your communications and empowering you to take your business global.

Key Benefits


Call Forwarding

The days of the “one size fits all” office are gone. With today’s diverse workforce, communication solutions must conform to the needs of individuals and organisations, not the other way around.  Whether you are in the office, at home, or on the go, Mitel enterprise mobility solutions help workers in organisations of all kinds to be innovative and productive.


Voicemail

Mitel’s Unified Communications is focused on enabling business agility through a comprehensive communications suit.  The Mitel voicemail system can be operated very simply from the telephone terminal. It is simple to configure, the application possibilities are flexible and can be adapted to meet the requirements of every user. When you are out of the office or on the phone, messages can be left and subsequently checked at any time by internal and external subscribers. Simple operation is convenience.


Softphone Support

Mitel Mobile Client allows mobile users to use short-number and extension dialing in combination with Mitel Mobile Extension, for accessing traditional communications system services as if they were using their standard features from their desk phones.


Business Dashboard

Business Dashboard provides businesses with comprehensive business-wide reporting capabilities that allow organisations to easily monitor call traffic and collect trend data on call volumes and times, so that they can assess the effectiveness of how call traffic is handled to adjust for maximum benefit.


Fax to Email

With Mitel NuPoint Unified Messaging, businesses can enable users to manage their voice mail, email, and fax messages from their PCs or telephones and enhance customer service with a sophisticated speech auto-attendant including call routing capabilities.


CRM Integration

MiContact Center Enterprise Edition is ideal for contact centers of all sizes. From single site to multi-site, it seamlessly scales to address any need. Designed to ensure business continuity, it is a robust, resilient and highly available solution. It delivers easily customized integrations for customer relationship management (CRM) and workforce management (WFM) Systems.


Audio, Web and Video Conferencing

Improve collaboration and information sharing among employees, customers, partners and suppliers with an easy-to-use application.  Audio, Web and Video Conferencing is a core component of Mitel MiCollab. MiCollab unifies business critical applications, and promotes user agility and collaboration—all on a single server, with a single web based management interface.


Least Cost Routing

Mitels IP solutions are the perfect replacement for traditional Key Systems and PBX systems, which allows small businesses to improve their customer service using sophisticated call handling, automatically directing calls to the correct person, implementing least cost call routing, allowing users to take advantage of low call cost SIP carrier solutions in the market place.

How it Works

The core hardware is located remotely in our Australian Data Centres and is installed, configured and maintained by qualified in house telecommunications specialists.

LivePBX systems are completely managed and maintained by our qualified technical staff. There is no need to purchase or install the PBX on site, so migration costs are minimal.

A user located within your offices in Queensland shares the same functionalities of another located in Sydney or Melbourne, or even internationally.

All internal company wide communications remain internal through private WANs (Wide Area Networks).